Condition of Items:

To be eligible for a return or exchange, items must be in their original condition, completely unaltered, and unused. All original packaging, seals, tags, and labels must remain intact and undamaged.

Timeframe:
Return or exchange requests must be initiated within 7 days of receiving your order.

Non-Returnable Items:
Certain items are not eligible for return or exchange, including:

• Custom orders or personalized products
• Final sale or clearance items (marked at checkout)
• Opened or used products
• Items returned after 7 days

Please refer to the product description for specific details.

Return Process:

Initiate a Return:
Contact our Customer Support team at 

caribellaskin@gmail.com

 to request a return authorization. Include your order number and reason for return.

Shipping:
For unopened, unused items: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

For defective or damaged items: We will provide a prepaid return label at no cost.

Inspection:
Once we receive your return, we will inspect the item to ensure it meets our return criteria within 5 business days.

Refunds:

Store Credit:
Approved returns will be issued in the form of store credits, which can be used for future purchases on Caribella Skin.

Processing Time:
Please allow 5-7 business days after we receive and inspect your return for the store credit to be processed and available in your account.

Exchanges:

To Exchange an Item:
Follow the return process above and place a new order for the desired item using the store credit issued from your return.

Damaged or Defective Items:

Immediate Contact Required:
If you receive a damaged or defective item, contact us immediately at 

caribellaskin@gmail.com

 with clear images and videos attached showing the damage or defect.

Assessment & Resolution:
We will assess the issue and provide a resolution within 5 business days, which may include a replacement shipment at no cost or store credit.

Note:
Items returned in a condition that does not meet our return criteria will be sent back to the customer at their expense.